In some instances, a single print job can create duplicate billing entries in the Argos Desktop Billing Client. This step-by-step guide will help you identify and resolve your issue in versions of Argos that are equal to or greater than 7.7. If you're running an older version you'll want to use our legacy guide for double billing instead. Please click here if you're wondering which version of Argos you're running.
Is the device being tracked from multiple sources?
Please begin by reviewing the details of the affected print job to determine if more than one instance of the device is configured to be tracked by Argos.
Devices with a common MAC address are automatically merged together starting in Argos 7.7 and will show the same name in both the Desktop Client and Argos Manager>Reports and Data.
Therefore, the Communication Service Health Page must be used to diagnose double billing issues. The health page can be viewed in a web browser anywhere on your network at http://YOURARGOSSERVER:7080/cs/health.
Send a test page that reproduces the double billing issue, then review the entries for the print job within the "Last Jobs Posted" section at the bottom of the health page. You'll need to hit "refresh" in your web browser and use the "+" button to expand the "Last Jobs Posted" section for the new jobs to show up at the bottom of the page.
If the Device names listed are different for the column labeled "Device Service Info" for each print job (as we see in the example provided above), the solution is to disable tracking for one of the listed device names.
You'll need to do the following in order to stop the double billing from occurring:
-Navigate to Argos Manager's "Devices" tab
-Double click on the device name you saw in the "Routed For Device" column in the health page (In this instance it's "Canon 5030")
-Set the "Windows & Mac Queues" tab for the device radio button to "do not track printing".
The print queue instance that you wish to disable tracking for will be recognizable on the health page because it will list the full UNC path for the print queue including the host computer name. In the example shown above, it was "\\adampc8.sepialine.net\Canon iR-ADV C5030/C5035 Class Driver".
It is possible that your windows queue was not merged with the onboard/integration device, in which case you'll see the windows queue's name for the "Routed for Device" column as well.
You've followed those steps and the "Device Service Info" values for your duplicate jobs are the same. What now?
Is the device an Oce plotter and jobs are submitted using the Oce Preview tool?
Some Oce drivers will generate multiple spool files for each print job when the Oce Preview tool is used for submission. Follow the link below for additional information:
Has there been a corrupted spool file or printer malfunction?
If more than 10 instances of a single print job is being tracked by Argos within 15 minutes of each other, the issue is likely corrupt spool file. Follow the link below for steps to resolve the problem:
Is duplexing enabled in the print driver?
In cases where duplexing is enabled in the print driver, each "impression" will appear as separate page in Argos, even for sides of the page(s) where ink was not used.
Disable duplexing in your print driver to prevent the extra page(s) from being tracked by Argos.
Does the print job contain both Color and Black & White pages?
Color and Black & White print jobs are typically priced at different rates and will appear as 2 different entries in Argos Manager > Reports & Data section.
If Color and Black & White print jobs are appearing as different entries in the Argos Desktop Billing Client, upgrade Argos to the latest version.
None of the above?
If you've worked through this guide and aren't able to resolve your issue, please open a ticket including the details of what you've found and a Sepialine Support Tech. will advise on next steps.